Posts made in March, 2010

It’s Old

Why it’s bad:

Email was invented 40 years ago to deal with a very different set of communication problems. The web didn’t exist, and email was a simple way to get text from one place to another. Think black screens with green writing and geeks talking to geeks across America. Now we have Twitter, Facebook, and whole new ways to communicate, but our basic building block is email. Everything useful eventually finds an implementation in email, but it’s ill-suited for the task. Sure it’s universal, but just sending images was an afterthought!

How Google Wave can help:

It’s built on the latest proven internet technologies. It’s built from the ground up to handle rich media of all different types but still retains some of the things that worked for email in the beginning, like addresses using the @ symbol to send messages to the right place.

The Wave team have said very little about how they will address the spam problem, but from some clues and hints in the interface and what they have said, I can take a couple of guesses about how they could start to tackle it.

1. First up, Wave will ensure messages are signed and verified from the source. Currently email can be forged and made to look like a legitimate email coming from a trusted source. The Wave Protocol specifically addresses this, making it impossible for anyone to “spoof” another address without access to that user’s account.
2. Email currently makes it very easy to send millions of messages with little to no cost involved for the sender – they send and delete and don’t need to save copies of them, and the recipient is forced to deal with the accumulated data. The Wave Protocol however, requires the sender to host the wave and keep a copy for future reference. Spammers will no doubt find ways to send and then remove their waves, but if a host no longer hosts the wave, that could be a reliable indication that the sender was a spammer.
3. Finally, the few times the developers have been asked about spam they’ve mentioned a possible white-list system. White-listing involves choosing who can send you messages and blocking everyone else. People worry that this will stop legitimate communication, say from long lost friends, getting through. But already built into the interface is a “Requests” link that Wave says are “Waves for users not in your contacts list”. This could allow anyone to contact you, but you’d know at a glance that they weren’t from people you knew and trusted, and could more easily add them to your contacts, or mark them as spam.

I believe a combination of these three factors will go some way to addressing the spam problem. By tying everyone to a Wave server it’s not as economical to spam using waves. By not allowing completely anonymous communication, reported spammers can be more easily shut down, and by white-listing users we can identify potential spam at a snap. The Wave team will hopefully come up with even more solutions to implement and I’ll be interested to see how it develops.

The Google Wave Federation Protocol excited us, because for the first time since email, it provided a way for collaboration systems to cooperate in a non silo’d way . The promise is that each organization can choose what product to use and the communication will flow unimpeded between the different systems, in the same way that people on different email systems can send and receive messages to each other today. This is a collaboration revolution we wanted to be a part of.

“Novell Pulse and Google Wave” – Google Wave Developer Blog.

This is exciting. More detail up soon.

In a short and succinct tweet by Joakim Nejdeby, we finally have news of Google Wave in an Apps environment. With almost little to no fanfare.

Google Wave activated for our students, http://wave.student.liu.se #googlewave #Google #GoogleApps #liu

Joakim Nejdeby on Twitter.

When I was in grade 8 I learnt French. I say learn, but it was a handful of disconnected words and maybe a sentence or two that I couldn’t possibly remember now. The problem for me was that I knew I was going about learning it the wrong way, but relied on the teacher to teach me the “best way”. See, when I wanted to say a word in French, I first had to think of the word in English, then check my mental filing system for the equivalent word in French. It’s a slow and cumbersome way of recall that never really worked for me, no matter how many times we repeated the words by rote.

I’m not bringing it up now to point out the flaws in my year 8 education, but to highlight something about the way people learn. When Wave was first announced and launched it was described by various people as “sort of like email” or “part instant messenger, part Google Docs”. This is because we often find it easier to understand something new when we “pin” it on a concept we already know and understand. Likening one thing to something else is sort of like my metal filing cabinet I had in 8th grade, useful up to a point, but no way to go about using something on an advanced day-to-day basis.

Which is why I think Google or a third party need to seriously consider how the non-tech-minded are going to learn how to use Wave.